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Registers of Scotland Glasgow office move and changes to processes

23rd December 2016

Registers of Scotland will be moving Glasgow offices in February 2017 from their current home at Hanover House, Douglas Street to new offices at St Vincent Plaza, 319 St Vincent Street, Glasgow, G2 5LP.

Registers of Scotland (RoS) have also announced that they are making some changes to the ways they receive payments and mail. When the office moves to St Vincent Plaza, all mail will be redirected to their Edinburgh office. RoS have said that they will communicate information relating to the correct mail boxes to use in due course.

Also as part of their digital transformation and in order to streamline services for customers, from early January 2017, RoS will be operating an appointment only system for customers who need to obtain information from their registers in person. The appointment system will allow customers and staff to be prepared for their appointment, and will operate from their offices at Hanover House Glasgow (in advance of the move to St Vincent’s Plaza) as well as the Edinburgh office at Meadowbank House.

Once the system is live RoS customers will be able to book appointments via the website, or if no internet access by calling customer services. Further details of the new appointment system will be made available in early January 2017.

Due to the move to an appointment only system, as of 9 January RoS will no longer be able to accept cash / over the counter payments. They will be accepting credit / debit card payments from personal customers for information provided at the appointment.

Business customers will have the option of paying with a credit / debit card at the time of the appointment or to have charges billed to an existing credit account.

Call us on 0845 65 26 856 for further details or sign up now.

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